There are nice people and there are the not-so nice...

In all the customer service positions I've had throughout the years I find I'm more apt to help someone that's nice to me. I had this one job at a cigarette warehouse and one woman called to let me know that it had been weeks since her cigarettes arrived. It took me about an hour to research the whereabouts of her cigarettes and get all the permission to do the things I wanted to do. In the end I called the package back to the company re-packaged a new order for her and over-nighted it to her. Why? She was nice to me. After all that she would only do business with me because she knew I would take care of her. That made me feel all warm when she'd call asking specifically for me. But I did make sure she was taken care of every time. Another man called while I was working for the same company to yell at me. He wasn't even our customer, the customer was his gardener and he was the lawyer boss. So after 45 minutes of him telling me what I was going to do I reached my breaking point. I stood up and said loudly (as loudly as I could in a call center without getting in trouble) "NO, YOU LISTEN TO ME..!!!!" As soon as i stood up everyone on calls beside me simultaneously said "I'm sorry Ma'am/Sir I'm gonna have to put you on hold I'll be right back.." I told that man what was going to be done which was virtually nothing because the actual customer had called and admitted to another "Customer Service Associate" that he had made the mistake. I ended the argument with ".. and don't call back to get someone else to try to do what you want since I'm notating the account right now that will only be handled by me." I totally meant business, and after he realized it he calmed down and I worked as best I could with him. He (the lawyer) also became one of my regulars. So all of this brings me to today... I love my job, I do... I know that from time to time I'm not going to deal with the happiest nicest people. Side-note: It's totally my pleasure to serve nice people even if they don't tip ( I hope they do, but don't get bent out of shape if they don't). I thoroughly enjoy people that order things exactly as they are on the menu, talk to me like I'm human, and genuinely thank me when it's all done. I don't really need to specify what happened today that inspires me to blog about nice people and not-so nice people. I would, however, like to end with nice people do get better service no matter which industry it's in (at least from me).